The Norwegian Star, which was recently overhauled and renovated in dry dock in Portland, Oregon, was due to depart on April 12 for a 15 day cruise to and through the Panama Canal leaving from Los Angeles.
However, the sailing has now been canceled as there is a problem with the azipod propulsion system which it is planned to repair over the next 15 days and the ship is due to start sailing again on April 27 from Miami.
All passengers who were booked to go on the Panama Canal cruise have been advised of the cancellation and have been told they will receive a full refund of the monies they paid for the cruise together with a credit of a 50% discount on any future cruise they book with Norwegian Cruise Line.
However, passengers are not receiving any refunds on airfares or hotels they might have booked in order to reach the port in Los Angeles to board the cruise ship. In addition, as many passengers will have pre booked vacation time from work they now need to rush to find another cruise with vacancies and rebook hotels and airlines at short notice which are likely to cost considerably more.
In addition, passengers who had special on board credit for this particular cruise should make sure that they can carry them forward to the next cruise they book and they should also ensure that this is confirmed to them in writing to avoid any future discrepancies or confusion.